Last updated: 16 October 2026
This Privacy Policy explains how Ha Thanh Travelmate (“we”, “us” or “our”) collects, uses and protects personal information when you visit hathanhtravelmate.com, contact us or book tours, cruises and other travel services.
1. Information We Collect
Depending on your request or booking, we may collect:
- Your name, email address, telephone or WhatsApp number, and nationality.
- Travel dates, selected services, guest numbers, children’s ages, and pickup or drop-off details.
- Messages, special requests and information about dietary, accessibility or health needs that you choose to provide.
- Passport or identification details when required for your chosen service or by law. We will explain what is needed before requesting them.
- Booking and payment records, including amounts, payment status and transaction references.
- Technical information such as IP address, browser and device details, pages visited and online identifiers.
Health information and some other details may be sensitive. We limit their use and sharing to the relevant purpose and obtain any consent required by law. Please provide only information needed for your travel arrangements.
2. How We Collect Information
We collect information through booking and inquiry forms, email, telephone, WhatsApp, direct conversations and authorised booking representatives. Technical information may also be collected through website logs, cookies and similar technologies.
If you book for someone else, make sure you are authorised to provide their details, share this Policy with them and obtain any necessary consent. A parent or legal guardian should provide or authorise information relating to a child.
3. How We Use Information
We use relevant information to answer inquiries, arrange and manage bookings, communicate travel updates, process payments and refunds, and assist with special requests. We also use information to maintain financial records, resolve complaints, prevent fraud, protect our website and meet legal obligations.
Website usage information helps us understand how visitors use the site and improve its content and performance. Marketing is handled separately as explained below. If information needed for a service is not provided, we may be unable to arrange that service.
4. Who We Share Information With
We share necessary information with the parties involved in providing or supporting your services. These may include tour and cruise operators, accommodation and transport providers, payment processors, hosting and IT providers, email and marketing service providers, analytics providers, and professional advisers.
We may provide relevant booking updates to the person authorised to book on your behalf. We may also disclose information where required by law or necessary to respond to a lawful request from a competent authority.
We do not sell personal information. We limit sharing to the relevant purpose. Some technology or travel providers may process information outside Vietnam; any such transfer must meet applicable data protection requirements. Independent providers also have their own privacy policies.
5. Payment Information
Online card payments are processed through OnePAY. Full card numbers and security codes are entered on OnePAY’s payment page, not our booking form, and are not stored by our booking system.
We exchange the booking, transaction and contact details needed to process and verify payment. We retain payment records needed for reconciliation, refunds and legal obligations. Please do not send full card details or security codes by email or WhatsApp.
6. Marketing Communications
With your consent, we may use your name and contact details to send travel offers, service updates and promotions by email or WhatsApp, including after you have travelled with us. Making a booking does not automatically subscribe you to marketing.
You can stop receiving marketing at any time by using an unsubscribe option where provided, replying to our message, or contacting sales@hathanhtravelmate.com. We will stop marketing to you and may keep a minimal record of your preference to avoid contacting you again.
Declining marketing does not affect your booking. We may still send messages needed to manage a booking, payment, refund or inquiry.
7. Cookies and Website Technologies
Our website uses cookies and similar browser storage to remember preferences, support website functions and display recently viewed services. Currency preference cookies normally last 30 days; recently viewed items may remain until you clear your browser’s site data.
We use Google Analytics to understand website visits and usage. Analytics tools may process online identifiers, device information and interactions with the site. Google’s handling of this information is described in its Privacy Policy.
Optional tracking is subject to applicable consent requirements. You can manage cookies and site storage through your browser settings. Blocking or clearing them may affect some website features or saved preferences.
8. Security and Retention
We use reasonable technical and organisational safeguards to protect personal information against loss, misuse and unauthorised access or disclosure. Access is limited to authorised people and providers who need it for their work. No online system can be completely risk-free.
We retain information for as long as needed for its purpose, taking account of bookings, customer support, refunds, accounting, legal requirements and disputes. Information no longer needed is deleted or anonymised, subject to any legal retention requirement.
9. Your Choices and Rights
Subject to applicable law, you may request information about our use of your data, access to or a copy of it, corrections, deletion, or a restriction of processing. You may also object to processing, withdraw consent where processing relies on consent, or complain to the relevant authority.
Send requests to sales@hathanhtravelmate.com. We may ask for information needed to verify your identity and will respond within the period required by law. If some records must be retained, we will explain why. Withdrawing consent does not affect lawful processing already carried out and may affect services that require the information.
10. Tour Photos and Videos
We or our operators may take photos or videos during tours. Promotional use follows our Terms & Conditions and applicable consent requirements, including those relating to children.
Tell us before the tour or tell your guide at the start if you do not want your image used. You can also contact us to withdraw permission or request removal. Declining promotional use does not affect your booking.
11. Changes and Contact
We may update this Policy and will publish the revised version with an updated date. We will provide any further notice or obtain fresh consent where required for a new use of information.
For privacy questions or requests, contact:
Ha Thanh Travelmate
Address: 6th Floor – 41 Luong Van Can st., Hoan Kiem, Hanoi
Phone / WhatsApp: +84 911 029 055
Email: sales@hathanhtravelmate.com
Website: https://hathanhtravelmate.com/